FAQs

This is just a made up community, but if this were not then this is where the group who manages it would go.

This is where you can reference and link to the rules. You can also link to a Request to Lease in your Request Portal.

This is where you can link to your payment system and provide contact information for the accounting manager.

Please go to http://homewisedocs.com/ to request your information.  If you are working with a realtor, they may be familiar with the website. 

This is where you can refer to your "Maintenance & Service Responsibility Chart" from your handbook or other document.

This is where you can refer to your "Architectural Guidelines" from your handbook or other document. You can also link them to your Architectural Request in your Request Portal, telling them to:

Please provide as much detailed information as possible, for example:

• Complete description (photos/drawings) as to construction design, materials (types & sizes), and color/finish.

• Plot Plan with proposed modification(s) to approximate scale with dimensions.

• Floor Plan, Elevation, Section Drawing (i.e. footings).

• Copy of County Building Permit (if applicable).

Example response:

For questions or if your key does not work, please contact the Glen Allen USPS Post Office at:

(804) 270-5573

If you need a key, have proof of your residency, such as a driver's license, when you go visit the Glen Allen Post Office at:

4990 SADLER PL, GLEN ALLEN, VA 23060-9998

There is a fee associated with getting a new key. The Post Office will be able to tell you the amount required for the key.

You can find the "Building Maint Schedule by Settle Date" on our Google Drive if you join our Google Group here: 

Join for Communications and Documents

Then, the file mentioned above will be under the "Schedules" folder in our Community Documents.

1. Navigate to: https://cvwma.com/programs/residential-recycling/

2. Click on the link on that main page where it states "Use the web tool for these self-service options"

3. Select Henrico, type your address, then click "SEARCH".

4. Click "New Service Request"

5. Click "Report Missed Pickup", "Need a Recycling Cart?", or "Request Calendar"

6. Fill out the request details.

7. Click "Submit Request"

Note: It appears you can follow steps 1-3 above to check on the status of a previous request.

This is where you can link to a Questions for Management and/or Board of Directors request type on your Request Portal and give a phone number for management.

Example:

Look on your water bill for your water meter number. Your water meter is inside its own manhole at one end or the other of your entire building. Each unit has one. It should have a water meter number on it at the gauge cover or elsewhere. If the licensed plumber cannot identify your water meter, call Henrico Utilities via the information on your bill.

Example:

Yes, unless there is damage to the fixture; however, see the "Maintenance & Service Responsibility Chart" in our handbook for the breakdown of responsibilities. This handbook may be found on both the main menu and main page of our website and under our Community Documents. 

As of January 2023, the maintenance chart in our handbook states:

Owner: Repair and replacement of photocell, wiring, GFI switch, and light bulbs (use “soft white” colored bulbs).

Association: Maintenance, repair, and replacement of lamp fixture and pole only.

Some troubleshooting steps (perform at your own risk):

1. Ensure your GFCI receptacle and/or your breaker has not tripped. If so, reset them.

2. Check and/or replace the bulbs (be careful not to damage your fixture). 

3. Have an electrician check and replace if needed:

   1. Automatic Dusk to Dawn Photocell

   2. GFCI Receptacle

   3. Breaker

   4. Wiring